At RusFirm (OPC) Private Limited, we aim to deliver your products quickly and safely. We work with trusted courier partners to ensure reliable and timely delivery of all orders placed through our e-commerce platform.

Order Processing

  • All confirmed orders are processed within 1–3 business days, excluding Sundays and public holidays

  • Once your order is shipped, you will receive an email and/or SMS with tracking details

  • In rare cases of delay due to stock availability or logistics issues, our support team will contact you promptly

Shipping Time & Delivery

  • Standard Delivery: 4–7 business days (depending on your location)

  • Remote Areas: Delivery may take 10–12 business days

While we strive to deliver on time, delivery timelines may vary due to unforeseen circumstances such as weather conditions, transportation delays, or regional restrictions.

Shipping Charges

  • Free Shipping on all prepaid orders above ₹1000

  • For orders below ₹1000, a nominal shipping fee may apply (displayed at checkout)

  • Additional charges may apply for Cash on Delivery (COD) orders based on location

Order Tracking

  • Tracking details will be shared once your order is shipped via email or SMS

  • If you experience any issues with tracking updates, please contact our support team for assistance

Address Accuracy

  • Please ensure your shipping address and contact details are accurate and complete during checkout

  • We are not responsible for delivery failures caused by incorrect or incomplete address information provided by the customer

Undelivered or Returned Packages

If an order is returned to us due to:

  • Incorrect or incomplete address

  • Multiple failed delivery attempts

  • Refusal to accept delivery

The order can be re-shipped upon request (additional shipping charges may apply).
Refunds in such cases will exclude the original shipping charges.

International Shipping

Currently, we do not offer international shipping.
All deliveries are made within India only.
International shipping services may be introduced in the future.

Contact Us

For any shipping-related questions or assistance, please contact:

RusFirm (OPC) Private Limited
GSTIN: 33AAPCR4041J1Z9

Address:
2/75/A2, 1st Floor,
Venjamadai, Kanakkampalayam,
Udumalaipettai,
Tiruppur District,
Tamil Nadu – 642128